Players can request a temporary or permanent exclusion at any time, by contacting us via email. Please ensure to state the length of the account suspension you are seeking, at that time. If a player creates a new account during the period of exclusion, we can take action, up to and including withholding funds on the additional account, per our terms of service. Please let us know if at any time we can assist you with responsible gambling resources in your area.
We take responsible gambling very seriously and when a permanent block is requested, you must request to remove that permanent block by email within a three month period or the account is terminated. We only allow one removal of a permanent block and then regardless the account will be terminated. If a removal is requested, Betcoin holds no liability towards any funds lost on the reopened account.